Q: What if I only want one service?  Do I pay the same price?
A: Yes, we offer our services at the same hourly rate ensuring the price remains the same for any service. No contracts are required; you have the flexibility to determine how long you need our services.
Q: What are the average number of years of experience for the caregivers?
A:  We do not require a specific number of years of experience, but we carefully evaluate each applicant’s qualifications and previous experience to ensure they are the right fit for the role.  Additionally, all our family caregivers undergo background and reference checks.
Q: Are our caregivers insured and bonded?
A: Yes, all our caregivers are fully insured and bonded to ensure the safety and security of our clients.
Q: What if a caregiver misses a shift?
A: Despite our best efforts, there may be occasions when shifts are missed.  It’s important to inform us when this happens. We will make every reasonable effort to provide a replacement.   
Q: Can I meet with the caregiver before they start?
A: Yes, if you prefer to meet the caregiver, we can arrange for you to meet the potential caregiver to ensure they are a good fit for you and your loved one.
Q: What if I don't like the caregiver assigned to me or my loved one?
A: If you are ever unsatisfied with our services, please contact the Executive Director. The Executive Director will assess the situation and promptly assign a different caregiver for your loved one.
Q: What are the rate and payment options? 
A: We offer our services at a standard hourly rate with various payment options that will suit your needs. Please contact us for specific pricing details.
Q: How do you monitor the quality of care?
A: We conduct regular supervisory visits and use feedback from clients and their families to improve our services continuously.